Terms of Service

These Terms are a binding contract between you and Turvo. Please read these Terms carefully. They cover important information about Services provided to you including, without limitation, any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, limitations of liability, a class action waiver, and resolution of disputes by arbitration instead of by a court proceeding. Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.

IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING TERMS AND THE ADDITIONAL TERMS, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. If you have any questions or concerns regarding these Terms or the Services, please contact us at compliance@turvo.com.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Eligibility and The Children’s Online Privacy Protection Act

The Services are intended solely for persons who are 18 or older. By accessing or using the Services you represent and warrant that you are not legally prohibited from accessing the Services under the laws of the country in which you access or use them.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. We do not knowingly collect or solicit personally identifiable information from minors under the age of 18. If you are a minor under the age of 18, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a minor under 18 years of age, we will delete that information as quickly as possible. If you believe that a minor under 18 years of age may have provided us personal information, please contact us at compliance@turvo.com.

What is Turvo?

Turvo provides a shipping and logistics platform that allows organizations that need logistics services (each, a “Shipper”), organizations that provide logistics services, (such as a 3PL, 4PL, freight broker, etc.), transportation providers like drivers, carriers or rail operators (each “Transportation Providers”) and others to efficiently and elegantly collaborate on enterprise shipments and other related tasks. For purposes of these Terms, Shippers, 3PL, 4PL, Brokers, Transportation Providers or others who are customers of Turvo are collectively “Customers”, and the partners, suppliers, vendors or others who are invited by Customers to use Turvo are collectively “Tenants.” Customers and Tenants, as well as any web or mobile app visitor, are collectively “Users”.

Will these Terms ever change?

We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the Services, by updating our Terms and Policies website, sending you an email, and/or by some other means.

Fees and Payment

The fees for the Services will be as described in the order form and related exhibits and attachments (collectively referred to as the ordering document) between you and Turvo. Payment obligations are non-cancelable, and fees paid are non-refundable. You agree to pay us the fees stated in the ordering document for the duration of the subscription term, and you agree that you do not have a right to termination for convenience.

Accessing the Services

In order to use the Services, you may be required to register for an account, identify which type of User you are, complete a verification procedure, and select a user name and password (“Account Credentials”). You agree to provide us with accurate, complete and updated registration information. You may not create an account, select Account Credentials, or otherwise use the Services using any name, information, account or Account Credentials that you do not have a right to use, or impersonate another person.

What are my rights in the Services?

The materials displayed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, without the prior consent of the owner of that Content.

Licenses to User Submissions

Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission.” In order to display your User Submissions on the Services, and to allow other Users to enjoy them, you grant us certain rights in those User Submissions. For all User Submissions, you hereby grant Turvo a perpetual, irrevocable, transferable, worldwide, royalty-free, and non-exclusive license to translate, modify (for technical purposes), reproduce and otherwise act with respect to such User Submissions.

Copyright Infringement

You may have heard of the Digital Millennium Copyright Act (the “DMCA”), regarding copyright infringement procedures. If you believe that material or content residing on or accessible through the Services infringes your copyright, please send a notice of copyright infringement containing specific information to the Turvo’s Designated Agent.

Miscellaneous Terms

Turvo will not and cannot monitor, verify, censor or edit the content of any third party site or service. Your interactions with organizations and/or individuals found on or through the Services are solely between you and such organizations and/or individuals.

Warranty Disclaimer

Neither Turvo nor its licensors or suppliers make any representations or warranties concerning any content contained in or accessed through the Services including Content and User Submissions. Turvo is not liable or responsible to you for any shipments contracted for through the Services that may become lost or cannot be located while in transit.